HOP Social Services

What does the Social Services Department do?

The Social Services staff is here to help! We will work with you to determine what services you need.

We know what resources are available, and we can help you apply for them. We can work with you to find the best way to pay for your medicine and your medical care.

Our team can also help you with personal issues. We offer counseling and therapy.

You can come to us if you want to talk about a problem.

What can the Social Services staff help me with?

Medicine and medical services

Medication assistance
Ryan White program assistance

Financial assistance for medical care:
Insurance Marketplace enrollment
Low income subsidy
Medicare Part D enrollment
Patient assistance programs
Ryan White LA HAP enrollment

Referrals for medical services and resources
Case management
Community resources
Durable medical equipment
Home health
Nursing homes

Mental health and behavioral health services
Hospital admission support
Supportive counseling
Therapy (individual, couples, families, group)

Referrals for non-medical resources AIDS Law of Louisiana
Case management
Emergency food supplies
Financial assistance
Utility assistance
Other non-medical needs

You don’t need an appointment to see Social Services.

To speak with Social Services staff, just let your doctor or nurse know. Or, sign in on the Social Services kiosk in the 4C lobby. You don’t need an appointment to see us.

What to bring on your first visit:
- picture I.D., and/or proof of residency (like an Entergy bill or water bill)
- proof of monthly income (household), and
- your insurance card, if applicable.

The Social Services staff works together with HOP providers.

Your doctor cares about what is going on in your life. Sometimes, your doctor may ask a social worker to see you during your visit to talk about a problem you might have.


University Medical Center New Orleans
Ambulatory Care Building
4th Floor, Clinic 4C 2001 Tulane Avenue (main entrance) New Orleans, LA 70112

Contact us

Clinic: (504) 702-4344 or 5700 Social Services: (504) 702-4130
Website: umcno.org/infectiousdisease
Email: umcidcenter@lcmchealth.org

Our Partners


The Louisiana State University Health Sciences Center New Orleans has teaching, research, and health care functions state-wide, through its six professional schools and twelve Centers of Excellence, as well as the more than one hundred hospitals and other health science related institutions with which they maintain affiliations.


The second-oldest medical school in the Deep South and the 15th oldest medical school in the United States, Tulane School of Medicine is equipping the next generation of medical professionals with the tools to succeed in a rapidly changing world and shape the future of health care.