OUR COMMITMENT TO DIVERSE POPULATIONS
University Medical Center New Orleans is committed to meeting the needs of the diverse population that we serve. We do not discriminate on the basis of race, creed, color, national origin, religion, age, sex, sexual orientation, disability or handicap in any of our activities or operations.
||LANGUAGE ACCOMMODATIONS FOR DIVERSE POPULATIONS
In order to accommodate patients and families who prefer to communicate in a language other than English, we also provide the following free language services:
- Qualified interpreters
- Information translated into languages other than English
If you need these services, please contact the Communications Department at (504) 702-3000.
Sign language and oral interpreters, TTYs, and other appropriate auxiliary aids and services are available free of charge to people who are deaf or hard-of-hearing. For assistance, please contact the Communications Department at (504) 702-3000.
COMPLAINTS & GRIEVANCES
If you believe that we have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
UMC New Orleans Executive Lead, Patient Experience
2000 Canal Street
New Orleans, LA 70112
Phone: (504) 702-3600
You can file a grievance in person, by mail or email. If you need help filing a grievance, our Director of Patient Experience is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office of Civil Rights, electronically through the Office for Civil Rights Complaint Portal:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Phone: (800) 868-1019
TDD: (800) 537-7697 (TDD)
Complaint forms can be downloaded here.