Patient Rights and Responsibilities

Your Rights

  • You have the right to receive considerate, respectful and compassionate care in a safe setting regardless of your age, gender, race, national origin, religion, sexual orientation, gender identity or disabilities.
  • You have the right to receive care in a safe environment free from all forms of abuse, neglect, or mistreatment.
  • You have the right to be called by your proper name and to be in an environment that maintains dignity and adds to a positive self-image.
  • You have the right to be told the names of your doctors, nurses, and all health care team members directing and/or providing your care.
  • You have the right to have a family member or person of your choice and your own doctor notified promptly of your admission to the hospital.
  • You have the right to have someone remain with you for emotional support during your hospital stay, unless your visitor’s presence compromises your or others’ rights, safety or health. You have the right to deny visitation at any time.
  • You have the right to be told by your doctor about your diagnosis and possible prognosis, the benefits and risks of treatment, and the expected outcome of treatment, including unexpected outcomes. You have the right to give written informed consent before any non-emergency procedure begins.
  • You have the right to have your pain assessed and to be involved in decisions about treating your pain.
  • You have the right to be free from restraints and seclusion in any form that is not medically required and to have restrictions on your freedom kept to the minimum needed to protect other people.
  • You can expect full consideration of your privacy and confidentiality in care discussions, exams, and treatments. You may ask for an escort during any type of exam. You have the right to access protective and advocacy services in cases of abuse or neglect. The hospital will provide a list of these resources.
  • You, your family, and friends with your permission, have the right to participate in decisions about your care, your treatment, and services provided, including the right to refuse treatment to the extent permitted by law. If you leave the hospital against the advice of your doctor, the hospital and doctors will not be responsible for any medical consequences that may occur.
  • You have the right to agree or refuse to take part in medical research studies. You may withdraw from a study at any time without impacting your access to standard care.
  • You have the right to communication that you can understand. The hospital will provide sign language and foreign language interpreters as needed at no cost. Information given will be appropriate to your age, understanding, and language. If you have vision, speech, hearing, and/or other impairments, you will receive additional aids to ensure your care needs are met.
  • You have the right to make an advance directive and appoint someone to make health care decisions for you if you are unable. If you do not have an advance directive, we can provide you with information and help you complete one.
  • You have the right to be involved in your discharge plan. You can expect to be told in a timely manner of your discharge, transfer to another facility, or transfer to another level of care. Before your discharge, you can expect to receive information about follow-up care that you may need.
  • You have the right to receive detailed information about your hospital and physician charges.
  • You can expect that all communication and records about your care are confidential, unless disclosure is permitted by law. You have the right to see or get a copy of your medical records. You may add information to your medical record by contacting the Medical Records Department. You have the right to request a list of people to whom your personal health information was disclosed.
  • You have the right to give or refuse consent for recordings, photographs, films, or other images to be produced or used for internal or external purposes other than identification, diagnosis, or treatment. You have the right to withdraw consent up until a reasonable time before the item is used.
  • Be given a statement of your legal rights under the Mental Health Act and information about available advocacy services and grievance procedures at the time that the Order of Authorization for Temporary Admission is made.
  • Seek a review by a Mental Health Tribunal against being on an order.
  • If you or a family member needs to discuss an ethical issue related to your care, a member of the Ethics Service is available by pager at all times. To reach a member, dial 504-702-3000.
  • You have the right to spiritual services.
  • You have the right to voice your concerns about the care you receive. If you have a problem or complaint, you may talk with your doctor, nurse manager, or a department manager. You may also contact the Executive Lead – Patient Experience at 504-702-3600.
  • If your concern is not resolved to your liking, you may also contact: Louisiana Department of Health and Hospitals Health Standards Section, P.O. Box 629, Baton Rouge, LA 70821-0629, 225-342-0138, and/or  The Joint Commission Office of Quality Monitoring One Renaissance Boulevard Oakbrook Terrace, IL 60181 1-800-994-6610 or complaint@jointcommission.org.  To share concerns of discrimination, contact the Office of Civil Rights at the U.S. Department of Health and Human Services, 1301 Young Street, Suite 1169, Dallas, TX 75020.

 

Your Responsibilities

  • You are expected to provide complete and accurate information, including your full name, address, and home telephone number, date of birth, Social Security number, insurance carrier and employer when it is required.
  • You should provide the hospital or your doctor with a copy of your advance directive if you have one.
  • You are expected to provide complete and accurate information about your health and medical history, including present condition, past illnesses, hospital stays, medicines, vitamins, herbal products, and any other matters that pertain to your health, including perceived safety risks.
  • You are expected to ask questions when you do not understand information or instructions. If you believe you cannot follow through with your treatment plan, you are responsible for telling your doctor. You are responsible for outcomes if you do not follow the care, treatment, and service plan.
  • You are expected to actively participate in your pain management plan and to keep your doctors and nurses informed of the effectiveness of your treatment.
  • You are asked to please leave valuables at home and bring only necessary items for your hospital stay.
  • You are expected to treat all hospital staff, other patients, and visitors with courtesy and respect; abide by all hospital rules and safety regulations; and be mindful of noise levels, privacy, and number of visitors.
  • You are expected to provide complete and accurate information about your health insurance coverage and to pay your bills in a timely manner.
  • You have the responsibility to keep appointments, be on time, and call your health care provider if you cannot keep your appointments.
  • You have the responsibility to voice your concerns about the care you receive. If you have a problem or complaint, you should talk with your nurse, doctor, nurse manager, and/or a department manager. You may also contact the Executive Lead – Patient Experience at 504-702-3600.

 

 

 

Our Partners

 

The Louisiana State University Health Sciences Center New Orleans has teaching, research, and health care functions state-wide, through its six professional schools and twelve Centers of Excellence, as well as the more than one hundred hospitals and other health science related institutions with which they maintain affiliations.

 

The second-oldest medical school in the Deep South and the 15th oldest medical school in the United States, Tulane School of Medicine is equipping the next generation of medical professionals with the tools to succeed in a rapidly changing world and shape the future of health care.