Welcome to University Medical Center New Orleans
Our staff is dedicated to providing you and your family with high-quality, compassionate care in a comfortable environment.
Find a Doctor – Search our Physician Directory
Request an Appointment – It's easy to request an appointment at UMC. Please call the Scheduling Office at 504.702.5700.
Report a Concern or Acknowledge a Staff Member – If you would like to tell us about a concern with your care or acknowledge someone you feel has provided exceptional care, please call 504.702.3600 or send an email to UMCFeedback@lcmchealth.org.
Insurance Plans Accepted – Click here for a list of managed care plans accepted at UMC.
My Chart – Use your existing MyChart account to manage your health information.
UMC is a smoke-free campus. Please do not smoke, vape or use tobacco on the grounds or parking areas.
You and your family are a vital part of your healthcare team. This support team of family and friends will help you in planning your healthcare needs. Please let the UMC staff know who you would like to include in your healthcare decisions.
Privacy and confidentiality
You have the right, within the law, to privacy and confidentiality. UMC is committed to protecting your health information. UMC participates in one or more shared electronic health records systems and other patient information "Shared Systems,” and may electronically share health information for treatment, payment or healthcare operations and other purposes permitted under the Health Insurance Portability and Accountability Act (HIPAA) with other participants of the Shared Systems. This allows a doctor whose patient is receiving services at other facilities that utilize the shared systems, efficient access to medical information necessary for the treatment of that patient.
Health Information Exchange
UMC belongs to the Greater New Orleans Information Exchange (GNOHIE) which allows other providers who care for you who are also on the exchange to see your health records including your health history, your medications, test results, surgery reports, hospital discharge notes, and other health information in order to assist them in making decisions about your care. If you do not want GNOHIE to share your records, you can opt out of GNOHIE at any time by calling toll free 1.855.446.6443 (1.855.4GNOHIE) or visiting their website at www.gnohie.org.
Communicating a concern
If at any time during your stay you want to communicate a concern or problem, there are several ways to do so:
- Speak directly to your nurse or doctor
- Call the Quality/Patient Safety office at 504.702.3248.
- Call our Executive Lead/Patient Experience at 504.702.3600 or email UMCFeedback@lcmchealth.org
- If after hours, you may also speak to the House Supervisor by calling the Hospital Operator at 504.702.3000.
We strive to address all complaints as soon as possible. If we are unable
to address the complaint immediately, or if a complaint is sent in writing,
a written acknowledgement and response will be sent within 10 days of receipt.
If your concern is not resolved to your liking, you may also contact:
- Louisiana Department of Health (LDH), by mail to Health Standards Section P.O Box 3767 Baton Rouge, LA 70821, email: firstname.lastname@example.org, by phone to 225.342.0138 or 866.280.7737, or by fax to 225.342.5073.
- The Joint Commission via their website www.jointcommission.org using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website, by fax to 630.792.5636 or by mail to The Office of Quality and Patient Safety (OQPS), The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181.
- To share concerns of discrimination, contact the Office of Civil Rights at the U.S. Department of Health and Human Services, 1301 Young Street, Suite 1169, Dallas, TX 75020.
UMC is a Safe Haven site for babies. If you are unable to care for your baby and the baby's well-being is in danger, you can bring the newborn up to 60 days old to our hospital or any emergency designated facility or Safe Haven site.
By leaving the baby in the care of an employee at a Safe Haven facility, parents can give up custody of the newborn with no questions asked.
Parents do not have to give their name or any other information. Safe Haven employees keep everything confidential. Parents can call 1.800.CHILDREN (1.800.244.5373) to learn about their parental rights or anonymously give medical information about their baby to be used for adoption purposes.