You have the right to receive considerate, respectful and compassionate
care in a safe setting regardless of your age, gender, race, national
origin, religion, sexual orientation, gender identity or disabilities.
You have the right to receive care in a safe environment free from all
forms of abuse, neglect, or mistreatment.
You have the right to be called by your proper name and to be in an environment
that maintains dignity and adds to a positive self-image.
You have the right to be told the names of your doctors, nurses, and all
health care team members directing and/or providing your care.
You have the right to have a family member or person of your choice and
your own doctor notified promptly of your admission to the hospital.
You have the right to have someone remain with you for emotional support
during your hospital stay, unless your visitor’s presence compromises
your or others’ rights, safety or health. You have the right to
deny visitation at any time.
You have the right to be told by your doctor about your diagnosis and possible
prognosis, the benefits and risks of treatment, and the expected outcome
of treatment, including unexpected outcomes. You have the right to give
written informed consent before any non-emergency procedure begins.
You have the right to have your pain assessed and to be involved in decisions
about treating your pain.
You have the right to be free from restraints and seclusion in any form
that is not medically required and to have restrictions on your freedom
kept to the minimum needed to protect other people.
You can expect full consideration of your privacy and confidentiality in
care discussions, exams, and treatments. You may ask for an escort during
any type of exam. You have the right to access protective and advocacy
services in cases of abuse or neglect. The hospital will provide a list
of these resources.
You, your family, and friends with your permission, have the right to participate
in decisions about your care, your treatment, and services provided, including
the right to refuse treatment to the extent permitted by law. If you leave
the hospital against the advice of your doctor, the hospital and doctors
will not be responsible for any medical consequences that may occur.
You have the right to agree or refuse to take part in medical research
studies. You may withdraw from a study at any time without impacting your
access to standard care.
You have the right to communication that you can understand. The hospital
will provide sign language and foreign language interpreters as needed
at no cost. Information given will be appropriate to your age, understanding,
and language. If you have vision, speech, hearing, and/or other impairments,
you will receive additional aids to ensure your care needs are met.
You have the right to make an advance directive and appoint someone to
make health care decisions for you if you are unable. If you do not have
an advance directive, we can provide you with information and help you
You have the right to be involved in your discharge plan. You can expect
to be told in a timely manner of your discharge, transfer to another facility,
or transfer to another level of care. Before your discharge, you can expect
to receive information about follow-up care that you may need.
You have the right to receive detailed information about your hospital
and physician charges.
You can expect that all communication and records about your care are confidential,
unless disclosure is permitted by law. You have the right to see or get
a copy of your medical records. You may add information to your medical
record by contacting the Medical Records Department. You have the right
to request a list of people to whom your personal health information was
You have the right to give or refuse consent for recordings, photographs,
films, or other images to be produced or used for internal or external
purposes other than identification, diagnosis, or treatment. You have
the right to withdraw consent up until a reasonable time before the item is used.
Be given a statement of your legal rights under the Mental Health Act and
information about available advocacy services and grievance procedures
at the time that the Order of Authorization for Temporary Admission is made.
Seek a review by a Mental Health Tribunal against being on an order.
If you or a family member needs to discuss an ethical issue related to
your care, a member of the Ethics Service is available by pager at all
times. To reach a member, dial 504.702.3000.
You have the right to spiritual services.
You have the right to voice your concerns about the care you receive. If
you have a problem or complaint, you may talk with your doctor, nurse
manager, or a department manager. You may also contact the Executive Lead
– Patient Experience at 504.702.3600.
If your concern is not resolved to your liking, you may also contact: Louisiana
Department of Health (LDH), by mail to Health Standards Section P.O Box
3767 Baton Rouge, LA 70821, email:
firstname.lastname@example.org, by phone to 225.342.0138 or 866.280.7737, or by fax to 225.342.5073.
You may also contact The Joint Commission via their website
www.jointcommission.org using the “Report a Patient Safety Event” link in the “Action
Center” on the home page of the website, by fax to 630.792.5636
or by mail to The Office of Quality and Patient Safety (OQPS), The Joint
Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181.
To share concerns of discrimination, contact the Office of Civil Rights
at the U.S. Department of Health and Human Services, 1301 Young Street,
Suite 1169, Dallas, TX 75020.
You are expected to provide complete and accurate information, including
your full name, address, and home telephone number, date of birth, Social
Security number, insurance carrier and employer when it is required.
You should provide the hospital or your doctor with a copy of your advance
directive if you have one.
You are expected to provide complete and accurate information about your
health and medical history, including present condition, past illnesses,
hospital stays, medicines, vitamins, herbal products, and any other matters
that pertain to your health, including perceived safety risks.
You are expected to ask questions when you do not understand information
or instructions. If you believe you cannot follow through with your treatment
plan, you are responsible for telling your doctor. You are responsible
for outcomes if you do not follow the care, treatment, and service plan.
You are expected to actively participate in your pain management plan and
to keep your doctors and nurses informed of the effectiveness of your
You are asked to please leave valuables at home and bring only necessary
items for your hospital stay.
You are expected to treat all hospital staff, other patients, and visitors
with courtesy and respect; abide by all hospital rules and safety regulations;
and be mindful of noise levels, privacy, and number of visitors.
You are expected to provide complete and accurate information about your
health insurance coverage and to pay your bills in a timely manner.
You have the responsibility to keep appointments, be on time, and call
your health care provider if you cannot keep your appointments.
You have the responsibility to voice your concerns about the care you receive.
If you have a problem or complaint, you should talk with your nurse, doctor,
nurse manager, and/or a department manager. You may also contact the Executive
Lead – Patient Experience at 504.702.3600.