For Visitors

Modified visiting guidelines

Patient safety is our top priority during this time. Our updated visitor guidelines are as follows:

All visitors must enter through University Medical Center's Tulane Avenue entrance for temperature screening and to obtain a Fast Pass visitation sticker. This sticker is self-expiring after 24 hours and can't be reused.

All visitors, regardless of age, are required to properly wear a mask within the hospital, unless eating or drinking. Refusal to wear a mask will result in the visitor being required to leave.

Visitation restrictions in place

Temporary visitor restrictions are in place due to the ongoing COVID-19 pandemic.

Our updated visitor guidelines, effective October 18, 2021, are as follows:

COVID-19 negative patient inpatient and outpatient visitation:

  • Visitation of patients, who are not COVID-19 positive, will be limited to two visitor/patient support persons (18 years or older) per day.
  • This visitor may not exchange or rotate.
  • One of the two visitors, for non-COVID-19 patients, will be allowed overnight.
  • Inpatient visitation for non-COVID-19 patients will be 8:30 am to 8 pm seven days per week. See below for Behavioral Health visitation.
  • Exceptions will be made for patients in end-of-life care, hospice, or critical illness on a case-by-case basis and at the discretion of hospital administration.
  • Visitors should coordinate with treatment teams for approved visitation hours.

COVID-19-positive inpatient visitation:

  • COVID-19 positive patients are allowed one visitor between 10 am and 2 pm seven days per week with no rotation.
  • Visitators are not allowed inside patient rooms; visitation must occure through the room glass.

Behavioral Health inpatient visitation

  • Prior approval and justification from the treatment team is required for visitation
  • If approved, one visitor is allowed per day Monday - Friday, 4:30 pm - 5:30 pm and Saturday-Sunday, 1 pm - 3 pm

Behavioral Health Emergency Room (BHER) visitation

  • One visitor is permitted daily 10 am - 10:30 am and 6 pm - 6:30 pm and is coordinated through the BHER charge nurse.

COVID-19 negative end-of-life visitation

  • If approved, two visitors can rotate to the bedside during standard visiting hours, 10 am - 6 pm.
  • A total of 10 visitors are allowed per day

COVID-19 positive patient end-of-life visitation

  • No more two visitors/family members are allowed at one time.
  • Personal Protective Equipment (PPE) is required. Each visitor will be asked to put on an isolation gown, surgical mask, and gloves before entering the patient's room.
  • Visitation time limit is for a total of 10 minutes and can occur only once.
  • Visitors must be 18 years or older to enter a COVID-positive patient's room for end-of-life visitation

Limitations on hospital visitation

A justified clinical restriction on a patient’s visitation rights may include, but need not be limited to one or more of the following:

  • A court order limiting or restraining contact
  • Behavior that may cause a risk or threat to the patient, staff or others.
  • Disruptive behavior
  • The need to limit the number of visitors at any one time
  • Infection risks
  • Restrictions because of an infectious disease outbreak
  • Substance abuse treatment protocols Patient’s need for privacy or rest
  • When the health care provider believes it is in the best interest of the patient to limit visitation during the clinical intervention or procedure.