For Visitors

Visiting guidelines

Patient safety is our top priority during this time. Our updated visitor guidelines are as follows:

All visitors must enter through University Medical Center's Tulane Avenue entrance for temperature screening and to obtain a Fast Pass visitation sticker. This sticker is self-expiring after 24 hours and can't be reused.

All visitors, regardless of age, are required to properly wear a mask within the hospital, unless eating or drinking. Refusal to wear a mask will not be tolerated. If, after education, a visitor refuses to properly wear a mask, the visitor will be required to leave.

COVID-19 negative patient inpatient visitation:

  • Patients receiving care in inpatient units may have two visitors between the hours of 10 am and 6 pm.
  • Visitors must be 10 years or older
  • The two visitors can't be replaced by other visitors.
  • One visitor, age 18 or older, can stay with the patient overnight, 6 pm to 10 pm.
  • The overnight visitor can't rotate or exchange with another visitor.

COVID-19-positive inpatient visitation:

  • Two visitors who are 10 years or older can visit from noon to 2 pm.
  • The two visitors cannot be replaced by other visitors.
  • Visitors aren't allowed inside the room of COVID-19-positive patients. Visitation will be done from the viewing glass of the door.

Behavioral Health inpatient visitation

  • Prior approval and justification from the treatment team is required for visitation
  • If approved, two visitors are allowed per day Monday - Friday, 4:30 pm - 5:30 pm and Saturday-Sunday, 1 pm - 3 pm
  • One visitor, age 18 or older, can stay with the patient overnight, 6 pm to 10 pm. This visitor can't rotate or exchange with another visitor.

Behavioral Health Emergency Room (BHER) visitation

  • Visitation permitted daily 10 am - 10:30 am and 6 pm - 6:30 pm and is coordinated through the BHERE Charge Nurse.

COVID-19 negative End-of-Life visitation

  • If approved, two visitors can rotate to the bedside during standard visiting hours, 10 am - 6 pm.

COVID-19 positive patient End-of-Life Visitation

  • No more two visitors are allowed at one time.
  • Personal Protective Equipment (PPE) is required. Each visitor will be asked to put on an isolation gown, surgical mask, and gloves before entering the patient's room.
  • Visitation time limit is for a total of 10 minutes and can occur only once.
  • Visitors must be 18 years or older to enter a COVID-positive patient's room for End-of-Life visitation

Emergency Department visitation

  • One visitor is allowed for active Emergency Department patients.
  • Two visitors are allowed to rotate to the bedside for End-of=Life admitted patients awaiting bed placement.

Hospice visitation

  • Four visitors are allowed to rotate to the bedside. A total of 10 visitors are allowed per day, rotating through the Unit waiting area.
  • Two visitors are allowed overnight, 6 pm - 10 am, and cannot rotate/exchange overnight.
  • Overnight visitors must be 18 years of age or older.

One Day Stay - Surgery/Procedure waiting room

  • Two visitors, age 10 or older, are allowed, with no rotation or exchange with other visitors

Clinics

  • Two visitors are allowed to accompany a patient.
  • The patient's dependent children (under 17 years of age) can join the patient.

PEC patients on an inpatient floor

  • Patients who are intubated and/or brain impaired and under a PEC may have routine visitation as outlined above for inpatients not end-of-Life, Behavioral Health or Hospice.
  • PEC patients who are alert, spontaneously breathing, and not brain-injured are permitted two visitors per day, Monday-Friday, 4:30 pm - 5:30 pm and Saturday and Sunday, 1-3 pm.
  • Visitation may not be permitted if deemed non-therapeutic by the Attending Psychiatrist.

Limitations on hospital visitation

A justified clinical restriction on a patient’s visitation rights may include, but need not be limited to one or more of the following:

  • A court order limiting or restraining contact
  • Behavior that may cause a risk or threat to the patient, staff or others.
  • Disruptive behavior
  • The need to limit the number of visitors at any one time
  • Infection risks
  • Restrictions because of an infectious disease outbreak
  • Substance abuse treatment protocols Patient’s need for privacy or rest
  • When the health care provider believes it is in the best interest of the patient to limit visitation during the clinical intervention or procedure.