University Medical Center building

Visitor Guidelines

General patient care units

Two visitors are allowed at a time per patient. Visitors must be 10 years of age or older. One visitor, 18 years or older, per patient is allowed to stay overnight. If you are staying overnight as the patient’s designated guest, you may use the fold-out sofa in the patient’s room. A staff member can explain how the sofa folds out and where the linens are located.

Critical care units

Two visitors are allowed at a time per patient. Open visitation hours are 8 a.m. - 8:30 p.m. One visitor, 18 years or older, may remain with the patient after this time. Fresh flowers are not allowed in the critical care units.

To obtain updated patient information, and to avoid multiple phone calls, we ask that the designated representative provide his/her name and the code number when calling. Do not give the code number to others.

Contact these numbers for additional information:

  • TICU .504.702.4677
  • MICU 504.702.2990
  • BURN CENTER 504.702.4527

Emergency department

One visitor per patient is allowed.

Behavioral health unit

A visitor’s pass is required for visitation in UMCNO’s Behavioral Health Unit. Visitation is permitted as follows:

  • Monday through Friday, excluding holidays, from 6:30 pm to 7:30 pm
  • Weekends and holidays from 1 pm to 3 pm

Visitors must first check in with Hospital Public Safety to sign in and obtain a Visitor’s Pass. Passes will only be issued to visitors with the correct patient provided “patient identification number.” The Visitor’s Pass must be visible to staff on the unit to gain entrance. Visitor’s Passes must be returned to Hospital Public Safety when the visit is completed.

Limitations on hospital visitation

A justified clinical restriction on a patient’s visitation rights may include, but need not be limited to one or more of the following:

  • a court order limiting or restraining contact
  • behavior presenting a direct risk or threat to the patient, staff or others in the immediate environment
  • behavior disruptive to the functioning of the patient care unit
  • reasonable limitations on the number of visitors at any one time
  • patient’s risk of infection by the visitor
  • visitor’s risk of infection by the patient
  • extraordinary protections because of a pandemic or infectious disease outbreak
  • substance abuse treatment protocols requiring restricted visitation
  • patient’s need for privacy or rest
  • need for privacy or rest by another individual in the patient’s shared
  • when a patient is undergoing a clinical intervention or procedure and the treating health care provider believes it is in the best interest of the patient to limit visitation during the clinical intervention or procedure.