Patient Safety & Quality

How Practicing B-SAFE helps our New Orleans hospital provide better care

Patient safety involves everyone at University Medical Center. Whether you are a student, housekeeper, nurse, resident, lab technician, office worker, or physician, you play a vital role in helping us reach the highest standards of patient safety and quality. We launched B-SAFE to highlight the critical role that everyone needs to play.

This initiative empowers you to report any incident on our campus that causes or could potentially cause a medical error or harm, or prevent you from appropriately caring for a patient.

To record a message to report an issue or concern, you can dial B-SAFE (2-7233) from within University Medical Center at any time either anonymously or by giving your name. Or, you can send an email to UMCsafe@lcmchealth.org to report the incident.

Don’t hesitate—escalate!

If you see an issue in need of immediate attention, staff should escalate as soon as possible to:

• Department Supervisor, Manager, or Director
• The House Supervisor at 504.702.4639. If unresolved, then to…
• The Administrator on Call. If unresolved, then to…
• The Medical Staff in charge of care (when a medical issue). If unresolved, then to…
• The Chief Medical Officer. If unresolved, then to…
• The CEO

Residents should escalate as soon as possible to:

• Supervising Faculty. If unresolved, then to…
• The Hospital Center Director. If unresolved, then to…
• The Administrator on Call. If unresolved, then to…
• The Chief Medical Officer. If unresolved, then to…
• The CEO

Thank you for helping to create a safe environment for our patients, staff, and visitors.