Behavioral Health

Behavioral Health Emergency Room

As with any medical emergency, a mental health emergency can be life threatening. People in states of mental crisis can cause harm to themselves or others around them. In cases like these, having reliable emergency help is crucial. Get immediate emergency assistance by calling 911, and let the dispatcher know you are calling about a mental health emergency.

At University Medical Center New Orleans, our Behavioral Health Emergency Room (BHER) is built to serve up to 26 patients in need of emergency care. Our staff specialize in proactive, rapid assessment, stabilization, and treatment of patients in crisis.

Comprehensive behavioral care

The multidisciplinary team in the BHER consists of emergency physicians, emergency psychiatrists, psychiatric nursing, and social workers. The staff will help patients’ families understand potential treatment options and encourage them to participate in assessing treatment plans to determine if inpatient admission or outpatient follow up is most appropriate. With the support of families in conjunction with behavioral health staff, patients can regain control of their lives.

Signs of a mental health emergency

Knowing how to spot a mental health crisis can be crucial in preventing patients from hurting themselves or others around them.

A person may be experiencing a mental health crisis if they show signs of:

  • Threatening a suicide attempt
  • Assault or threatening actions against another person
  • Hearing voices, paranoia, confusion, etc.
  • Drug or alcohol abuse

Click here for additional information from NAMI, the National Alliance for Mental Illness.

Defining Quality

  • Joint Commission National Quality Approval Award
    The Gold Seal of Approval® is a symbol of quality that reflects an organization’s commitment to providing safe and effective patient care.
  • American College of Surgeons: Verified Trauma Center
    The Norman E. McSwain, Jr, MD, Spirit of Charity Trauma Center only verified Level 1 Trauma Center in South Louisiana.
  • City Business - Best Places to Work
    The Comprehensive Pulmonary Hypertension Center (CPHC) at University Medical Center New Orleans was awarded top-tier accreditation from the Pulmonary Hypertension Association (PHA).
  • PHA Center of Comprehensive Care Award
    University Medical Center New Orleans is an Advanced Primary Stroke Center with a full stroke team on call 24/7 to immediately care for patients with stroke symptoms.
  • American Heart Association and American Stroke Association Primary Stroke Center
  • Commission on Cancer Accedited Program logo
    The American Heart Association/American Stroke Association award recognizes the hospital’s commitment and success ensuring that stroke patients receive the most appropriate treatment according to nationally recognized, research-based guidelines based on the latest scientific evidence.
  • Commission on Cancer Accedited Program logo
    University Medical Center has been designated an Antimicrobial Stewardship Center of Excellence by the Infectious Diseases Society of America (ISDA).